Coaching Agreement and Liability Waiver
By paying for your coaching cycle, you agree to these terms:
- Sessions are limited to one hour unless otherwise specified.
- Individual and 4-session Cycles must completed within 60 days of payment, or 8-sessions within 4 months.
- Multi-session Packs must be completed within one year of purchase.
- Limited-time Discounts may be offered if sessions are paid-for and scheduled at one time.
- Sessions may include one or more of the following: SORTTing It Out, Empathy and releasework, Skill development and facilitation, Socratic and/or Spiritual-self facilitation. You may request a change at any time.
- Your coach will provide you with a Zoom number to call, or will call you at the number you provide when you book the sessions.
- If you don't connect with your coach within 5 minutes of the appointment, please call toll-free: 800-899-3829.
- Some sessions include deep emotional work. Please bring water, mute all devices before our call, and ensure that you will not be interrupted for the full hour.
- After payment and scheduling, you will receive a confirmation email confirming your coaching session.
- If you need to reschedule or cancel, please use the Calendly link in your email confirmation.
- Multi-session Packs: After you book your first session, you'll receive an email with a link to book your remaining cycle sessions. Full cycle scheduling must be completed via Calendly within 7 days of purchase.
Rescheduling / Cancellation Policy
- To cancel or reschedule, please use the link in your Calendly confirmation email (or email firstname.lastname@example.org) at least 48 hours in advance.
- No refunds for cancellations within 48 hours of a session.
- You may request up to 2 rescheduling dates free. Additional rescheduling dates incur a $25 rescheduling fee.
- If your coach requests a reschedule date, you're entitled to another reschedule date free of charge.
- Either you or the coach may terminate the cycle at any time after agreeing to have a final session and financially settling any outstanding fees. If discounts were offered for a package purchase, refunds for unused sessions will be made after an adjustment to account for any non-refundable fees and the full per-session rate of $200/hr.
- Your identity, your coaching relationship and the content of your sessions are strictly confidential except in a situation where such confidentiality would violate the law or cause harm.
By paying for a coaching cycle, you assume full liability for the outcomes of your sessions, and understand that coaching sessions are not a substitute for psychotherapy or medical intervention.
Effective February 12, 2018.